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Terms & Conditions

Terms & Conditions

Acceptance Policy:  When a client schedules or request a service with RM drone images, LLC that is an automatic acceptance of our Terms and Conditions.  It is the client’s responsibility to read through these terms in their entirety.

Acceptance of Aviation Regulations:  When a client schedules or request a service with rm drone images, LLC that is an automatic acceptance of all Federal/State/Local Aviation Regulations set by the Federal Aviation Administration, United States Department of Transportation, State & Local Governments.  The client must not interfere with the safe and legal operation of the aircraft being used.

Scheduling Policy: When scheduling a service with RM DRONE IMAGES, LLC, we will not put your property in the schedule until a property address, clients name, client’s phone, clients email, and service requested is received.  Tentative scheduling can be made but will not guarantee your spot.  Waivers and authorizations may be required due to FAA airspace restrictions and could delay or require the need to reschedule of service.

Deposit Policy: Quotes or projects valued at $300 or more are subject to a 50% deposit payment before the project is started.  These funds must be in the form of a business or cashiers check, money order, cash, or online payment and funds must be deposited and cleared by a financial institution.

Travel/hotel/fuel Policy: The location of service to be provided may be subject to additional travel, hotel, and/or fuel charges based on distance from the administrative boundaries of pflugerville, (Central) Texas.  Please contact us for more information.

Area Preparation Policy:  When our services are being provided, we assume that during the shoot the property is in the condition that you would like for the photos/videos.  All media is final unless qualifies below.

On Site Authorized Representative:  The client is responsible for the presence of an authorized representative at the time of service to approve and/or direct RM Drone Images, LLC, or RM Drone Images, LLC will make the interpretation of the project.  If a Client or Brokerage representative is not present and no written directions are given, in all cases the drone pilot's interpretation shall be deemed acceptable and final.

Cancellation Policy:  If the shoot is cancelled within 24 hours the full cost of the service will be charged as the preflight actions have begun within this time frame.

Cancellation due to property safety:  RM Drone Images, LLC at anytime may cancel a service in full or partially due to any hazard that is presented on the property such as but not limited to a person or object showing hazard to safe operation of flight.  Safety is first priority over anything we do.

Rescheduling for Flight Restriction/Weather:  If the weather is inclement or there are temporary flight restrictions (TFR), we will reschedule you for the closest time slot.  There is no penalty for weather or TFR delays however, you may not cancel and must allow for sufficient time to complete project.

All outdoor services performed are weather dependent.  If there is inclement weather (rain/snow, high winds, low visibility, temperature, .etc) the scheduled date may need to be postponed, as determined by RM Drone Images, LLC, for safety reasons.  This would further include, but not be limited to, fire, flood, riot, civil disobedience, or person/property to possibly create hazards that bring about circumstances that are outside the scope of safe operation of all flights scheduled and equipment to be used.  Furthermore, RM Drone Images, LLC cannot be held liable for the inability to execute the aforementioned services due to last minute changes in venue, site, circumstance, or local approval.  RM Drone Images, LLC liability in the case of an equipment failure or unanticipated occurrences other than weather that prevent the completion of services is limited to a good faith attempt to reschedule the project, or failing that, a refund of monies previously paid by the client.

Additional Charges:  If the shoot is cancelled within 24 hours the full cost of the service will be charged as the preflight actions have begun within this time frame unless cancellation is in result of weather or flight restriction. Other charges may include transaction fees/rate if a service like Venmo are used.  The rate is set by the mobile payment service/transfer company. No fee is charged if check or cash are used as this does not require fees to process.

Photo Delivery:  Photos will be delivered within 36 hours of the completed service.  We do accommodate rush orders, Please contact us for info.  Electronic delivery is provided via Google Drive, Dropbox, and/or sent to the email address(es) provided.  All images will be delivered as JPG images 4000px x 2250px or better; additional sizes & crops available on request for a small fee.  RAW images upon request is available.  Images will be available for download for a guaranteed 90 days; requests for downloads after 90 days may not be available at all unless it is made known before the 90 day ends.  PLEASE SAVE YOUR IMAGES AFTER DELIVERY.  After delivery and client pays all dues, it shall be deemed completion of this contract in full by RM Drone Images, LLC.

Video Delivery:  Edited videos will be delivered within 3 business days of the completed service.  Other video needs may be delivered in the same time frame but will be assessed on a project by project basis. We do accommodate rush orders if you reach out to us.  Electronic delivery is provided via a Vimeo/Youtube link, Google Drive link, Dropbox, and/or sent to the email address(es) provided.  All videos will be delivered as a video file and/or embed code for easy sharing.  RM Drone Images, LLC retains the right to use the footage for promotional purposes unless otherwise agreed upon via writing.  Videos will be made available for download for 90 days; requests for additional video hosting time may be possible.  After delivery and client pays all dues, it shall be deemed completion of this contract in full by RM Drone images, LLC.

Advertisement Policy:  RM Drone images, LLC reserves the right to leave advertisements and contact information at any contracted job.  Additionally, we reserve the full and unrestricted right to use any media obtained at a property by RM Drone Images, LLC in any of our electronic or print advertisements for promotional purposes unless otherwise agreed upon via writing.

Copyright Notice:  RM Drone Images, LLC is the sole copyright owner and creator of all content we capture and create (photos, videos and all other deliverables).  When the client hires us, you are purchasing a license to use our content for limited use and the license does not become active until payment is made in full.  Our content is not to be edited, adjusted or watermarked by anyone without our written consent.  RM Drone Images, LLC owns all derivatives of media originally produced.  If you need changes or additional services, please contact us directly so we can assist you.  You can always expand your use or license of our content, just let us know exactly what your needs are and we can expand use.  The copyright of any content is NOT transferable to any other party unless a specified written agreement is made.  Licensing may be obtained for various applications, please contact us for more details. Complimentary photos (if provided) licensing is treated in the same manner as paid work.  A copy without a watermark can be provided in exchange for payment of services rendered.  The content produced by RM Drone Images, LLC on behalf of our clients is never work for hire.  Licensing is non-transferable and only provided to the original client of RM Drone Images, LLC.  Use by any other party, requires written consent by RM Drone Images, LLC along with an additional licensing fee.  RM Drone Images, LLC retains the right to use all content created for self promotion, even if a client purchases the full rights to the deliverables except when RM Drone Images, LLC enters into a Non-Disclosure Agreement (NDA).  NDA agreement requires an extra fee, please contact us for more information.

Photo/Video Rights and Usage for Realtors:  The original agent who paid for the services (purchaser) has permission to use any media obtained on any electronic or printed form of advertisement for the promotion and sale of that property or while trying to promote more business.  This license does not become active until payment is made in full and use without payment will be treated as copyright infringement (see Litigation paragraph below).  When an agent schedules a photo/video shoot, they are confirming that the homeowner is aware and is providing an implied property release for the photos, video and a drone to be taken and used by RM drone images, LLC.  Usage of photos or videos for personal marketing purposes does not require credit be given to RM drone images, LLC.  This license is non-transferable and media cannot be sold to another agent or person outside of the agents residing brokerage to use on an expired or withdrawn listing without written consent and a licensing fee.  Failure to pay for the images, video, virtual tour, and/or map will result in a copyright infringement/violation.  You will be asked to "Cease and desist" remove the images, videos from any electronic or printed form of advertisement.  Failure to stop using them may result in legal action.  These terms also apply to any free or discounted services, if offered.

Photo/Video Rights and Usage for Businesses:  Any business that uses our services to specifically create marketing content for their business has a license to use the media for the purpose of marketing their business during the life of the business.  This includes use on their website, social media, email marketing, print material, advertising, etc.  This license is not transferable to other businesses for any purpose.  If a customer wants to resell the content in any manner or use it to promote an unrelated extension of the business (i.e. film/documentary, TV/web series, merchandising, etc), written notification/consent is required and potential additional fees may apply.  Please contact us for more details.

Payment Policy:  When a representative from RM Drone Images, LLC agrees with the client on services, and/or arrives and begins on the discussed project for a client, that is an automatic acceptance of our Terms and Conditions.  Invoices are due on receipt and will incur a charge after the due date, without payment.  In the unlikely situation, The charge will be 5% of the total accrued invoice amount and will be added to the invoice every 7 days it goes unpaid beyond thirty business days.  Failure to pay invoice and fees within 2 calendar months, collections will be notified and will be collected at the clients expense.  Financing is available to the client under RM Drone images, LLC discretion and terms. Upon full payment, all images delivered to the client may be used for any and all marketing materials and campaigns associated with the property and for the client’s self-promotion for any amount of time without restriction.

Litigation:  RM Drone Images, LLC reserves the right too litigation in the event of non-payment of completed work or copyright infringement.  RM Drone Images, LLC agrees that any litigation between the client shall be construed according to the laws of the State of Texas, and jurisdiction and venue of any legal action between RM Drone Images, LLC and the client shall be in the State of Texas.  In the event of litigation concerning these terms, the client shall be responsible for the resulting attorney’s fees, court costs, expenses, and any other costs or expenses incurred.

Customer Satisfaction:  If you are not satisfied with your deliverables, your first remedy is to let RM Drone Images, LLC know the specific reasons within 3 days of delivering content, and allow RM Drone Images, LLC to make the appropriate corrections.  This may include a re-edit or reshoot, at RM Drone Images, LLC discretion.  If the property is reshot, you agree to make the property available during the time requested by RM Drone Images, llc.

If RM Drone Images, LLC still cannot produce content to your satisfaction, your sole remedy is to be refunded for the undelivered product, which will allow for continued use of the paid content.  In the event of a full refund, the client must stop using ALL content immediately and is not permitted to use the content for any purpose.  Any deposit is non-refundable.  In the event of an emergency, equipment failure or other unforeseen circumstances, RM Drone Images, LLC will return any money given up to that point but claims no further liability.

Failure to Perform Requested Service:  RM Drone Images, LLC cannot perform an agreed upon service in whole or in part due to a cause beyond the control of RM Drone Images, LLC.  changing of details that no longer fit with the drone operators’ originally agreed terms or due to the drone operator’s illness or injury, then RM Drone Images, LLC will return all fees of non completed work to the client(s) and shall have no further liability with respect to any agreement, oral or written.  This is the parties’ entire agreement on this matter, superseding all previous negotiations or agreements.

Waiver and Indemnification:  The client and it’s agent’s, family members and assignee’s, if any, shall indemnify and hold harmless; the drone operator, RM Drone Images, LLC or any of its affiliates, their respective partners, officers, directors, employees, or agents against any claims for damages, including reasonable attorney’s fees, arising out of the performance of any of the services performed or the client’s use of the photographs/video and the Drone Operator’s of RM Drone Images, LLC use of material or instructions of the client.

Furthermore, RM Drone Images, LLC is released from any liability for damages or injuries caused by non-compliance of the client, or others, to safety or operational instructions from a drone operator on behalf of RM Drone images, LLC.

Upon hiring RM Drone Images, LLC, the parties agree that they fully understand and will be bound only by the terms in this page.  Any other terms must be agreed to in writing.  Otherwise, the above terms will be considered the consolidated, exclusive terms between the parties.

Website Use:  You agree that your use of this Website is subject to the following Terms and Conditions.  These Terms and Conditions may be modified at any time and from time to time; the date of the most recent changes or revisions will appear on this page.  Continued access to this Website by you will constitute your acceptance of any changes or revisions to the Agreement.  If you do not agree with the Terms and Conditions and Privacy Policy, please do not use this Website.  The materials contained on this Website are provided by RM Drone Images, LLC as a service to you for your noncommercial, personal use on a “as is, as available” basis and may be used by you for information purposes only.  You acknowledge that you are using this Website at your own risk.

RM Drone Images, LLC assumes no responsibility for error or omissions in these materials.  RM Drone Images, LLC makes no commitment to update the information contained herein.  RM Drone Images, LLC makes no, and expressly disclaims any and all, representations or warranties, express or implied, regarding RM Drone Images’ Website.  including without limitation the accuracy, completeness, or reliability of text, graphics, links, products and services, and other items accessed from or via the Website, or that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.  No advice or information given by RM Drone images, LLC or any other party on this Website shall create any warranty or liability.  Under no circumstances shall RM Drone Images, LLC or any of its parents, subsidiaries, affiliates, or their respective partners, officers, directors, employees, or agents be held liable for any damages; whether direct, incidental, indirect, special, or consequential, and including, without limitation, lost revenues or lost profits, arising from or in connection with your use, reliance on, or performance of the information on this Website or within our services.

All materials published on this Website are owned by RM dRONE iMAGEs, LLC and protected by The Digital Copyright Millennium Act of 1998 and other copyright laws, and may not be reproduced, republished, distributed, transmitted, resold, displayed, broadcasted, or otherwise exploited in any manner without the express written permission of RM Drone Images, LLC.  You may not download freely accessible material from this website or any online or published source without express consent of RM Drone Images, LLC.  If you obtain a license to use our watermarked image, a caption with credit and a link must be provided to our main page.  RM Drone Images, LLC has the right at anytime to reject or revoke use of these and any owned medias with out reason.  If this is the case you must remove content immediately upon notification from RM Drone Images, LLC or any of its affiliates.  Failure to remove within 24 hours of notification, a fee of $250 will be accessed with $75 daily after.  RM Drone Images, LLC may pursue legal remedies after 5 days.

last revised:  June 1, 2022

Privacy policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.  We use Your Personal data to provide and improve the Service.  By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.  This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation:  The words of which the initial letter is capitalized have meanings defined under the following conditions.  The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions:  (For the purposes of this Privacy Policy)


Account means a unique account created for You to access our Service or parts of our Service.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to RM Drone Images LLC.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country refers to United States of America

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Website.

Service Provider means any natural or legal person who processes the data on behalf of the Company.  It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to RM Drone Images, LLC, accessible from

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data (Types of Data Collected)

Personal Data:  While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You.  Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City


Usage Data is collected automatically when using the Service.  Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:






If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account.  If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.  The technologies We use may include:

Cookies or Browser Cookies:  A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent.  However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

Flash Cookies:  Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service.  Flash Cookies are not managed by the same browser settings as those used for Browser Cookies.  For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at

Web Beacons:  Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies:  Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.  We use both Session and Persistent Cookies for the purposes set out below.

Session Cookies (Necessary/Essential Cookies Type):  These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features.  They help to authenticate users and prevent fraudulent use of user accounts.  Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Persistent Cookies (Cookies Policy/Notice Acceptance Cookies Type):  These Cookies identify if users have accepted the use of cookies on the Website.  These Cookies also act as a Functionality Cookies Type allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account:  to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract:  the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You:  To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests:  To attend and manage Your requests to Us.

  • For business transfers:  We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes:  We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers:  We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.

  • For business transfers:  We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

  • With Affiliates:  We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy.  Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

  • With business partners:  We may share Your information with Our business partners to offer You certain products, services or promotions.

  • With other users:  when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.  If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity.  Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

  • With Your consent:  We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.  We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes.  Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located.  It means that this information may be transferred to, and maintained on, computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions:  If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred.  We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement:  Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements:  The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend the rights or property of the Company

  • Prevent or investigate possible wrongdoing in connection with the Service

  • Protect the personal safety of Users of the Service or the public

  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.  While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 18.  We do not knowingly collect personally identifiable information from anyone under the age of 18.  If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.  If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us.  If You click on a third party link, You will be directed to that third party's site.  We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time.  We will notify You of any changes by posting the new Privacy Policy on this page.


You are advised to review this Privacy Policy periodically for any changes.  Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us:  If you have any questions about this Privacy Policy, please contact us via email:

last revised:  June 1, 2022

Privacy Policy
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